Foxtrot CKS2 & Foxtrot NDIS — How We Protect Your Data
Privacy, security and integrity of data are of fundamental importance to Stepsoft. The privacy and protection of your data and that of your clients is of utmost importance, and at Stepsoft we make every effort to ensure that all data held within Foxtrot is safe, secure and protected from unauthorised access at all times, and that all data is backed up in accordance with best practices.
Please read this Policy carefully. It will help you make informed decisions about sharing your personal information with us. The defined terms in this Policy have the same meaning as in our Terms of Use, which you should read together with this Policy. By signing up to use Foxtrot, you consent to the terms of this Policy and agree to be bound by it and our Terms of Use.
We collect the minimum amount of your details that we need in order to provide you with the Foxtrot system, delivered as an online service over the Internet. This information will include contact details such as your name, billing address, email address, phone number, organisation and other relevant details for the purposes of delivering the Foxtrot system to you.
We also collect billing information so we can send you electronic invoices. This information can include your bank account details where payment by direct debit is the preferred payment method. We do not store credit card details.
Other information that we collect includes all relevant communication with you, including a history of contacts, support cases, invoicing and payment history.
We collect most of what we need when you register to use Foxtrot. We also collect logs of certain types of system activity, such as user login access, for security and user behaviour analysis reasons that will help us improve Foxtrot. We may also on occasions log other activity for debugging purposes in order to assist with bug fixes that may be found in the system.
Qualified and professional Stepsoft development, technical and support staff may need access to the information collected from time to time to help resolve problems, to implement new features, or to provide technical and user support. We do not access any of your information or any of your clients' information held in Foxtrot unless there is a genuine need which cannot be resolved any other way.
All data in Foxtrot is held in absolute confidence and treated as private and confidential. Unless required by law, we do not pass on information to any third party for any reason whatsoever. We do not sell information to third-party marketers or other parties. Your data is only seen by you or your authorised representatives, or on occasions by technical staff at Stepsoft for the reasons outlined above.
Stepsoft uses Amazon Web Services (AWS), the world's leading Infrastructure as a Service provider, as its hosting infrastructure platform. All data in Foxtrot — including your data and that of your clients — is stored on virtual servers provided by Amazon. Currently all data in Foxtrot is held at Amazon's Sydney data centre. Stepsoft may use multiple locations in the future as the business expands.
You own your data. Stepsoft owns the intellectual property in the Foxtrot system. Intellectual property is as defined in our Terms and Conditions and includes all meta-data and system data held in the Foxtrot database that is required for the system to operate.
We use cookies in Foxtrot to preserve and remember certain system information between and during Foxtrot sessions, to make the system easier and more convenient to use. We do not store any personal data in cookies.
Stepsoft uses 128-bit SSL encryption to ensure that all data entered by you into Foxtrot is transmitted securely over the Internet. Stepsoft has many additional layers of protection in place:
Stepsoft employs experienced software developers and database experts to ensure the integrity of data is maintained at all times and is not subject to corruption of any type.
You are responsible for ensuring that you and any of your authorised Foxtrot users follow sound login and password protection policies. Stepsoft does not accept any responsibility for any breaches of privacy resulting from inadequate policies and procedures implemented by you.
Since Stepsoft's inception in 1998 there has never been a privacy breach. However, should a privacy breach occur and Stepsoft becomes aware of it, we will work diligently with you to resolve the matter in the quickest and most efficient way possible and to implement any necessary changes to ensure that such a breach does not occur again.
Please contact Stepsoft by email at md@stepsoft.com.au should further information be required about Stepsoft's Privacy Policy or Terms and Conditions. Both policies are reviewed and amended periodically as required.